Bottleneck Blues

 The best way to identify a law firm bottleneck is not to query the people who have the biggest investment in the bottle: the old ways, the old days, behaviors shaped by longstanding habits.  Better to ask the ground level timekeepers – the people stuck in the bottle — what most frustrates their efforts and their outcomes.

We did that systematically throughout November and December, and the chorus was loud and consistent – across firms and across practice areas.  Strikingly, the most frequently-mentioned bottlenecks focused on barriers to communication and restricted information flow:

  1. Knowledge “black holes” about the big picture – client information, project budgets, available resources, past firm experience with client.  This denies timekeepers the perspective they need to work efficiently, minimize budget-busters and develop their own “best practices.”
  2. Having to constantly re-invent the wheel because there is no way to access prior projects, documents and work product.  This includes the lack of consistent naming conventions needed to store and retrieve documents.  Most timekeepers described their firms’ document management systems as utter disasters.
  3. The unwillingness of a surprising number of partners to share their personal tools, templates, budgets and checklists, making working for multiple partners a real challenge and turf wars inevitable.

The impact of these communication bottlenecks goes beyond frustrating the firm’s work horses.  Clearly, intense pressures on partners are making it harder to strike the balance between short term economic imperatives and the importance of giving younger talent the information, training and tools it needs to grow and mature.

© 2011, Edge International US, LLC.  All rights reserved.

No part of this post may be copied or reproduced without the express permission from Edge International US, LLC.

This entry was posted in Law firm practices, Legal Project Management, Outside Counsel, Uncategorized and tagged , , . Bookmark the permalink.

3 Responses to Bottleneck Blues

  1. Pingback: Tweets that mention Bottleneck Blues | At The Intersection --

  2. Christina Bost Seaton says:

    Great post–I agree and think that having consistent naming conventions goes a long way to making document management systems far more effective.

  3. Pingback: Teaching Collaboratively with Social Media Part 1 « Coaches Corner

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s